General terms and conditions of www.iloftmalaga.com
Users are responsible for ensuring the observance of the terms and conditions contained in this page. The sole use of the services of this site signifies agreement and acceptance of these terms and conditions and future changes prior to your stay in the apartment.
Please read carefully the conditions under which you book. It is essential that you accept these conditions and access to reserve the apartment.
MINIMUM STAY
Minimum stay may vary depending on the accommodation and / or season (see the detailed description of each property).
PRICES
Prices are always in Euros (€) and can vary depending on the season or special events, depending on each of the apartments. iloftmalaga.com reserves the right to change, at the same time updating the website.
BOOKING PROCESS
Our automated system that calculates availability and prices allowing you to choose the apartment that interests you and make an immediate online booking it.
- Initial Payment: online booking chosen apartment, click on the button will have to make an initial payment online by credit card, which represents 30% of the total amount as initial payment. If credit card is not valid for our system, one of our team will try to contact you by phone or mail address. If a credit card alternative is not given or it’s not possible to contact with the guest, the booking will be cancelled after 24 hours.
- Confirmation of booking: Once the deposit has been paid, the reservation is confirmed instantly and you will immediately receive an email with details of the reservation (reserve data, address, apartment, data, contact person, etc.). .
- Remaining amount: the remainder or difference of the total stay will be paid using the same credit card 14 days in advance, once expired the cancellation.
In case of booking with less of 14 days, 100% amount will be charged straight away, and we will send you a welcome message with details of the reservation.
SAFETY ONLINE PAYMENT
iloftmalaga.com is committed to protecting customer data.
ARRIVALS AND DEPARTURES
Normal hours of entry to the apartments: from 16.00 hours to 22.00 hours.
Normal hours of the apartments out: Before 12.00 hours in the afternoon.
Both times the input and output will be flexible and negotiable as long as no other reserves in the earlier or later dates.
The client must always inform the approximate arrival time. Warning is an essential condition for at least 2 days before arrival time, otherwise, no guarantee the time of entry.
IT IS VERY IMPORTANT THAT YOU CALL US RIGHT AFTER YOU HAVE COLLECTED YOUR LUGGAGE OR AT LEAST 30 MINUTES BEFORE TO YOUR ARRIVAL AT THE APARTMENT, OUR CHECK IN TELEPHONE IS (+34) 646108740, after your calling our staff member can go and meet you at the property to Check In. It’s the only way to make sure that we will be waiting for you in advance.
Please note that for arrivals after 22.00 hours there is an additional cost of 25euros.
Upon arrival you must submit us the ID card or passport of the person who made the reservation.
Departures after 12:00 hours without express permission from iloftmalaga.com, will involve the collection of a day.
SECURITY DEPOSIT
iloftmalaga.com reserves the right to require a 200€ security deposit on return of keys (this amount varies according to each property, check these conditions in the detailed description of each property). The deposit will be returned on the condition that i leave the property and its contents in the same state in wich i found them. The deposit will be refunded during the check out, providing the apartment inspection reveals no damage to either apartment or its contents. iloftmalaga will charge 50€ euros for each set of keys not returned or lost.
EQUIPMENT / SUPPLIES / CLEANING
The normal cost of electricity, gas and water produced during the stay shall be included in the rental price. The accommodations are cleaned before each entry in a client, and will be equipped with a set of sheets and towels per person.
Extra cleaning with cleaned set of sheets and towels per person is included for more than 7 days stay. The customer may request extra cleaning during the stay being less than 7 days. It would cost 25€.
The day of departure, the client must leave the apartment in acceptable conditions of order and cleanliness.
Please pay special attention about some of our accommodations where it’s showed a cleaning fee of 25 € to be paid upon arrival and excluded of the stay amount.
CANCELLATIONS
Cancellations on 14 days time won’t be accepted, being charged the whole amount of the booking.
Cancellation before 14 days time will be accepted and free of charge. In that case, we will send back the 30% charged as initial payment.
CHANGES OR MODIFICATIONS BY CUSTOMER
If the client decides to change or modify the dates then input / output or the number of persons living in a reservation, iloftmalaga.com is committed to finding a satisfactory solution whenever possible. However, the total price shall not be modified in case of decreasing of days and / or number of people above and stay quiet. In the case of a request for a change of accommodation, the customer must cancel the reservation previously confirmed to benefit from the cancellation, and then make a new reservation. For any subsequent changes or amendments to confirmed bookings will apply a handling fee charge of 25 euros.
CANCELLATIONS AND CHANGES BY ILOFTMALAGA.COM
If an accommodation can not be occupied by a duplication of reserves (overbooking) or unforeseen reasons not attributable to iloftmalaga.com, iloftmalaga.com as soon as possible contact with the customer and try to find an alternative, by providing alternative accommodation equal or superior characteristics. If that option is not possible, or you do not accept the changes or modifications will cancel the reservation will be returned immediately and all monies paid. Not be admissible subsequent claims for his part in these cases.
CLAIMS OR COMPLAINTS
Any claims or complaints must be communicated immediately to iloftmalaga.com order to solve the problem. In the event that the claim can be adjudicated iloftmalaga.com clearly, this is committed to finding satisfactory solutions for clients. In case this is not possible, look for suitable accommodation iloftmalaga.com or more without any additional cost to the client.
iloftmalaga.com shall in no way responsible for events outside the company or arising out of force majeure, such as:
– Noise caused by works close to the apartment.
– Short supply outside the housing.
– Damage to the elevator.
– Etc …
No complaints or claims will be accepted once the output, and therefore not be entitled to compensation or settlement.
LIABILITY
The client agrees to respect the rules of the house and especially the hours of rest, not allowed to use the apartments for holiday celebrations (whether spontaneous parties, bachelor parties, etc …). In no case is permitted to occupy the apartment for more persons than those set at maximum capacity (except babies under 2 years). Customer also agrees to follow the instructions for use and maintenance as indicated by the company and respect the regulations in terms of noise, garbage collection, normal consumption of electricity, water, etc …
In case of any violation of the aforementioned obligations, iloftmalaga.com at its sole discretion the right to ask the client to leave the apartment and the customer is not entitled to any compensation.
Neither iloftmalaga.com nor the owner shall be liable for any direct or indirect that may arise as a result of the use of the apartment, including without limitation, damages, losses because of fires, robbery or criminal.
OUR WEBSITE
All descriptions and information is supplied by the apartments featured. iloftmalaga.com While every effort
is made to maintain accuracy and to check details wherever possible, iloftmalaga.com not responsible for
any errors or omissions that may arise. iloftmalaga.com also has the right to change at any time
information published on the website as prices, descriptions and photos. iloftmalaga.com reserves the
right to update any of its terms and conditions at any time if required, according to the company business.
DISPUTE RESOLUTION
Spanish legislation shall be applied in any matter, legal or otherwise, that involves our website or any website depending thereon. The competent authorities for resolving such disputes that arise from or related to the use of this website will be the courts and tribunals of Malaga, Spain, and, where necessary, the court of arbitration on consumer affairs or similar bodies to which we subscribe when such dispute arises. For the filing of claims related to the use of our services, please write to the e-mail or postal address given above. Where possible, the parties must seek an amicable solution in the first instance.